12/20/2023 0 Comments Usps tracking package not received![]() ![]() Note that it may take a few days for the seller to report the issue to the shipping company and receive an update from them.If the seller does not reply to you within 48hrs, please contact TCGplayer Customer Service. Message the seller right away as they may need to open a case with their shipping provider the faster the seller knows about the delivery issue the better.Please wait 36 hours after the parcel is marked as "Delivered." Sometimes packages may say "Delivered" up to 36 hours prior to arrival.It may also be helpful to contact your local post office responsible for the delivery to see if they are holding the parcel for any reason or if there have been any reported delivery delays in your area.If you're comfortable, reach out to your neighbors to see if the package was delivered accidentally to their address.Look around the delivery location for your package and ask any family members or housemates if it is possible they received the package on your behalf and did not tell you.If the address is correct, look for a notice of attempted delivery by your mail carrier.Verify your shipping address associated with the order.If the tracking status for your package shows "Delivered" but you have not received the package: If you would like to keep the package, you can contact the seller and TCGplayer Customer Service so we can organize repayment for the order. The seller should offer you a full refund for the missing parcel with the understanding that if the package is successfully delivered to you at a future date you will mark the order as "return to sender" and place it back into your mailbox.If the package is not located or delivered successfully to your address: Once a case is opened with the shipping company they may be able to locate and recover the package for delivery to your address. It may take a few days for the seller to report the issue to the shipping company and receive an update from them.The seller will then be able to work directly with the shipping company they utilized (USPS, UPS, or FedEx) to track down the location of the missing package. The faster the seller knows about the delivery issue the better. Contact the seller immediately as they will need to open a case with their shipping provider.If it has been more than 15 business days and the package does not have a shipping status update, has been delayed in transit, or is "undeliverable": Missing Package - status not changing, delayed, or “undeliverable”: The shipping method for your package will be listed on the order and in your shipment confirmation email. You can track your package via the Order History page. If the seller does not reply to your inquiries within 48 hours, please reach out to TCGplayer Customer Service here for further assistance. In the unlikely event that your order is not successfully delivered to your shipping address within the time frames noted above, first, contact the seller via your Order History and send them a message letting them know the package is missing. This is common when packages are bulk processed by the USPS, FedEx, or UPS. The first package scan may be upon arrival at a regional hub near you, or even upon delivery. Please keep in mind that sometimes tracking can be misleading. Business days are considered Monday through Friday and do not include public holidays or weekends in the United States. What do I do if my order/package is missing?įor International packages without trackingĭomestic orders may take up to 15 business days to arrive, while international orders could take up to 24 business days to arrive. ![]()
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